CBCisawell-knownaircompanywhichhasovertwentyplanesfly...

問題詳情：

   CBC is a well-known air company which has over twenty planes flying along 12 fixed lines all over the world. Its service is very good but some passengers are still not satisfied with it and that is why in 2007 and 2008 the company received letters of complaints from consumers or passengers who pointed out over a dozen kinds of problems which are divided in groups in the following table. Those about passengers’ things that are carried by the plane are baggage problems. Customers service refers to service work with passengers are not satisfied with. Oversales of seats are about the fact that more seats are sold and as a result the plane is too crowded to be safe. Refund problems appear when passengers fail to receive the money that should be paid back to them because of what they have lost. Fares are problems about the price of tickets.

Consumer Complaints Received by the CBC

1. About how many complaints about Credit were received by the CBC in 2007?

   A. 28.              B. 29.             C. 30.             D. 31.

2. What does the underlined word “passengers” mean?

   A. 機長            B. 空姐           C. 飛行員         D.乘客

3. Which graph shows a white part that is about Flight problems and baggage problems in 2007 together?

   A. B.  C.D.

4. From the passage we can know that _______.

   A. Customers are quite satisfied with CBC.

   B. Sometimes CBC sells more tickets than its plane’s fixed seats.

   C. CBC has more than twenty planes which fly to all the capital cities of the world.

   D. Customers can only buy tickets with ready money.

5. This passage is a/ an ___________.

   A. advertisement     B. newspaper report       C. story        D. science diary

【回答】

1C 2D 3C 4B 5B

知識點：新聞報道類

題型：閲讀理解