rudely unaccommodating to the customers; icily neutral, disagreeably unhelpful.
Moreover," he continued icily, "I started knocking at the reception office downstairs, and I've been knocking for more than a month.
Fan Po-wen smiled icily but remained silent, so Tu Hsuehshih jumped in and spoke for him:
This sort of behaviour is almost unheard of in Japan, where underlings rarely dare contradict the boss and the atmosphere tends to be icily formal.
The rain spat icily down and we all felt rather chilly.
'I have nothing to say to you,' she said icily.