1、Susan Anderson, who heads its public-services unit, argues that public managers will now be forced to make changes, such as sharing or outsourcing services like payroll and service-desk support.
2、該組織公共服務部負責人蘇珊•安德森(Susan Anderson)支出,公共管理人員現在被迫作出變革,比如共享或者外包服務,例如發放薪水和前台服務方面。