1、The idea was first set out in an article that Kaplan wrote in 1992 for Harvard Business Review, along with David Norton, President of a consulting firm.
3、The Balanced Scorecard, which developed by Robert Kaplan and David Norton as a link between strategy and execution, may be a framework to translate needs of business as the focus of reengineering in governments.
2、In their best-selling book the Balanced Scorecard, 10 Robert Kaplan and David Norton highlighted several ways in which business decision - makers can increase the long-term value of the business.