問題詳情：
I am traveling home. It is bitterly cold and snowy, but the warm train is right on time. I feel pleasantly satisfied as I look out at the rush hour traffic on the motorway. I feel more satisfied as the smell of fresh coffee announces the arrival of the drinks service. Swiss friends often tell me, proudly, that their rail service is the best in the world, but recently, one experience has proved that the great Swiss love affair with their railway has turned a little sour.
It all began with the decision to end ticket sales on trains. One cold morning I arrived at my local station only to find that the ticket machine was broken. No matter, I thought, I have got a smart phone, and I hurriedly set about buying my ticket that way. This was not as easy as I had expected, busying myself between credit card and phone with freezing cold fingers, but, by the time I got on the train to Geneva I had an e-ticket and I proudly showed it to the conductor. Unfortunately she told me that my ticket was not valid. Several weeks later a letter arrived from Swiss railways together with a fine
190 francs($210).
The good people there tell me the formal payment for my ticket from my credit card company arrived four minutes after my train left the station. That means, they say, that I bought my ticket on the train--and that is strictly prohibited
Swiss railways say their policy is designed to protect honest ticket-paying passengers, but a quick look at their balance sheet suggests something else. The company is making about $2 million a month from fines.
Although train travel is still popular, those seats do not feel as comfortable; the coffee does not smell quite so good--because Swiss railways have lost, for now anyway, something far more precious than $2 million a month: good relations with their customers.
1. What can we learn from paragraph 1?
A. The Swiss trains usually come late.
B. Traffic on the motorway goes smoothly.
C. The author hates traveling on the Swiss train.
D. The author is generally pleased with the Swiss rail service.
2. Why did the conductor say that the author's e-ticket was invalid?
A. It was purchased online.
B. If was paid for after the train’s departure.
C. It was purchased on a ticket machine.
D. It was paid on a smart phone.
3. What does the author want to show by telling the experience?
A. The fine was unfair.
B. The conductor was impolite
C. E-tickets are getting popular.
D. Credit cards can be inconvenient.
4. What does the author think of the new policy of Swiss railways?
A. It attracts more people to travel by train.
B. It makes the company lose a lot of money.
C. It damages company-customer relations.
D. It protects honest ticket-paying passengers
【回答】
D B A C
知識點：日常生活類閲讀
題型：閲讀理解
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